Victorian Hoof Care Services

Shipping Policy

Thank you for choosing Victorian Hoof Care Services! We strive to provide the best possible service to our valued customers. This Shipping Policy outlines important information about the shipping process for orders placed on our website.

Order Processing:

  1. Order Confirmation: Once you place an order on our website, you will receive an order confirmation email containing the details of your purchase. Please review this confirmation carefully and contact us immediately if you notice any discrepancies.
  2. Processing Time: We aim to process and prepare your order for shipping within 1-2 business days after receiving it. However, during peak periods or due to unforeseen circumstances, there may be slight delays. We appreciate your understanding in such situations.

Shipping Methods and Delivery:

  1. Shipping Carriers: We ship mostly with Australia Post to ensure safe and timely delivery of your orders. The specific carrier used for your shipment can vary depending on various factors, including the shipping destination and the size/weight of the package.
  2. Domestic Shipping: We offer shipping within Australia. We strive to provide affordable and efficient shipping options. The delivery time frame will depend on the destination and the shipping method chosen during checkout.
  3. International Shipping: Currently, we do not offer international shipping. We apologize for any inconvenience this may cause. Our services are limited to customers within Australia only.
  4. Delivery Time: The estimated delivery time will depend on the shipping destination and the selected shipping method. Please note that these delivery times are estimates, and actual delivery times may vary due to factors beyond our control.

Shipping Fees:

  1. Domestic Shipping: The shipping cost will be calculated based on the weight, size, and destination of your package. The shipping fee will be displayed during the checkout process. We may offer free shipping promotions from time to time, so please check our website or promotional emails for any applicable offers.
  2. International Shipping: As mentioned earlier, we currently do not offer international shipping. Therefore, international shipping fees are not applicable.

Order Tracking:

  1. Shipment Tracking: Once your order is shipped, we will provide you with a tracking number, if available. You can use this information to track the progress of your shipment and stay updated on its estimated arrival time.
  2. Tracking Updates: While we strive to provide accurate tracking information, please note that there may be occasional delays or limited tracking updates due to carrier issues or unforeseen circumstances. If you have any concerns about the status of your shipment, please don’t hesitate to contact us, and we will assist you to the best of our abilities.

Shipping Restrictions:

Hazardous Materials: Some products, such as certain chemicals or flammable substances, may be subject to shipping restrictions or regulations. We comply with all applicable shipping regulations and may be unable to ship certain products to specific locations. If your order contains any restricted items, we will contact you to make alternative arrangements or cancel the restricted items from your order.

Please review our Return Policy for information regarding returns, exchanges, and refunds.

If you have any further questions or need assistance with shipping-related inquiries, please don’t hesitate to contact our customer support team. We’re here to help!

Note: The above shipping policy is a general guideline. For the most up-to-date and accurate information regarding shipping, please refer to the shipping details provided during the checkout process on our website.