Thank you for shopping at Victorian Hoof Care Services. We aim to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a return policy to ensure your satisfaction. Please read our Return Policy carefully before initiating a return.
Eligibility for Returns:
a. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
b. Some products, such as perishable items, customized products, or items marked as non-returnable, may not be eligible for return. Please check the product description or contact our customer support team for further clarification.
a. To initiate a return, please contact our customer support team within 14 days of receiving your order. You can reach us through the contact information provided on our website.
b. Provide us with your order details, including the order number, product(s) you wish to return, and the reason for the return. Our customer support team will guide you through the return process.
c. If approved, you will receive instructions on how to return the product(s), including the return address and any specific requirements.
a. The customer is responsible for the return shipping costs. We recommend using a trackable shipping method and obtaining proof of shipment for your return.
b. If the return is approved, we will provide a refund for the original purchase price of the product(s) once we receive and inspect the returned item(s). Please note that shipping charges are non-refundable.
a. Once we receive and inspect the returned item(s), we will process your refund within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase.
b. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card provider.
a. If you wish to exchange a product for a different size, color, or model, please contact our customer support team. We will assist you in initiating the exchange process, subject to product availability.
Damaged or Defective Products:
a. If you receive a damaged or defective product, please contact us immediately upon receipt. Provide us with detailed information and, if possible, attach photos showing the issue. We will work with you to resolve the situation promptly, either by providing a replacement or issuing a refund.
a. If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee cancellation if the order has already been shipped.
We reserve the right to refuse any return that does not meet the above criteria.
Victorian Hoof Care Services is not responsible for any lost or damaged packages during the return shipping process. It is the customer’s responsibility to ensure proper packaging and secure shipping.
If you have any questions or need further assistance regarding our Return Policy, please don’t hesitate to contact our customer support team. We are here to help you.